Homeowner Care

homeownercareCongratulations on the purchase of your new Glen Rouge home! We are committed to exceptional customer service and the following information will explain how we will exceed your expectations.

Pre‐Delivery Inspection (PDI)

Prior to closing, you will be contacted by Glen Rouge Homes to schedule your Pre‐Delivery Inspection (PDI). At the PDI, one of our experienced Customer Care Representatives will guide you through your home, explain how it works and provide information on how to get the most out of your new home. This inspection will take approximately 2 hours.

Homeowner’s Manual

At the end of the PDI you will be provided with your Homeowner’s Manual. This important binder contains everything you need to know about your home including product/equipment information, warranties and, most importantly, your emergency contact numbers.

New Home Warranty

Glen Rouge Homes provides a comprehensive new home warranty coverage that is guaranteed by Tarion. Warranty coverage begins on the date of possession of your home, and remains in effect until the end of the warranty period, even if the home is sold before the warranty expires.

At the PDI, our Customer Care Representative will provide you with information on your new home warranty and how to complete Tarion’s warranty forms. Please go to www.tarion.com for more information.

Commitment to Customer Satisfaction

We take great pride in our perfect Tarion record and we want you to consider this as our commitment to the quality and service we will provide you when you purchase your own Glen Rouge home. We want you to consider your next home, and even subsequent homes, to be a Glen Rouge home and our goal is to make that happen.

Homeowner Maintenance

Your home is your biggest investment. Regular homeowner maintenance is the best way to protect and increase the value of your home. These two highly credible sources will provide helpful information on maintaining your home:
Tarion CMHC

Your Homeowner’s Manual will also contain most of the common home maintenance issues such as humidity control and hardwood flooring care.
Customer Care